Terms & Conditions

Introduction

Welcome to Access (“we,” “our,” or “us”). By accessing our website, using our services, or receiving care at any of our facilities—including our home intrathecal pump refill program, health and wellness services, pharmacy, infusion center, and aesthetics clinic—you agree to be bound by these Terms and Conditions (“Terms”).

Please read these Terms carefully. If you do not agree, do not use our services or website.

Scope of Services

We provide healthcare and wellness services designed to promote healing, comfort, and overall well-being. Our offerings may include:

Medical treatments and therapeutic procedures
Infusion and medication management services
Pharmacy dispensing and consultation
Home care and pump refill visits
Wellness and aesthetic services

All services are provided by licensed healthcare professionals in accordance with applicable federal and state laws.

Medical Disclaimer

Information provided on our website, social media, marketing materials, or consultations is for educational purposes only and should not replace professional medical advice.
Always consult your physician or qualified healthcare provider before making decisions about your health, medications, or treatments.
If you experience a medical emergency, call 911 or go to your nearest emergency department immediately.

Patient Responsibilities

By receiving care from us, you agree to:

Provide accurate and complete personal, medical, and insurance information.
Follow treatment plans and instructions provided by our healthcare professionals.
Notify us of any changes to your health status, medications, or contact information.
Respect staff, property, and the confidentiality of other patients.
Pay for services rendered in accordance with your payment agreement or insurance coverage.

Payment and Insurance

Fees for services are due as outlined in your billing statement or at the time of service.
We may bill your insurance carrier as a courtesy, but you remain responsible for any balances not covered by insurance.
For elective or aesthetic services, payment may be required prior to treatment.
Late or non-payment may result in collection activity or service interruption, as permitted by law.

Home Services

If you receive in-home services:

You consent to on-site care provided by licensed clinicians.
You are responsible for providing a safe, private, and suitable environment for care.
Consultations may be recorded or documented for clinical purposes and are protected under HIPAA privacy rules.

Privacy and Confidentiality

We take your privacy seriously. All personal and health information is protected in accordance with our Privacy Policy and HIPAA regulations.

By using our services, you consent to the collection and use of your information as described in that policy.

Please review our Privacy Policy [link or reference] for details on how your data is used, shared, and safeguarded.

Use of Website and Digital Platforms

When using our website or other online tools, you agree not to:

Access data without authorization or attempt to breach security.
Transmit viruses, malware, or harmful content.
Use the platform for fraudulent or unlawful purposes.
Copy, modify, or distribute any content without prior written permission.

We reserve the right to suspend or terminate access to our digital services if misuse is detected.

Cancellation and Rescheduling Policy

We value your time and ours.

Please notify us at least 24 hours in advance to cancel or reschedule appointments.
Missed appointments or late cancellations may result in a fee.
Emergencies or unforeseen circumstances will be handled with understanding on a case-by-case basis.

No Guarantee of Results

While we strive to deliver high-quality care and positive outcomes, results from medical, wellness, and aesthetic treatments may vary based on individual factors. We do not guarantee specific results.

Limitation of Liability

To the fullest extent permitted by law:

Access and its affiliates, employees, and contractors are not liable for any damages arising from the use or inability to use our services, except where caused by gross negligence or willful misconduct.
We are not responsible for errors, delays, or interruptions caused by factors beyond our control (e.g., natural disasters, network outages, third-party systems).

Governing Law

These Terms are governed by the laws of the State of Louisiana, without regard to its conflict of law principles. Any disputes will be resolved in the appropriate courts of that state.

Contact Information

If you have questions about these Terms or our services, please contact:

Access LLC
820 Oak Harbor Blvd
Slidell, LA 70458
985-707-2790
assist@accesshomecaresolutions.com
www.theaccessmission.com