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Privacy Policy
Introduction
Access LLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you receive services from any of our divisions, including our home care, health and wellness programs, pharmacy services, infusion center, and aesthetics clinic.
We comply with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws.
Information We Collect
We may collect the following types of information about you:
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Personal Identification Information – Name, address, phone number, date of birth, email address, and emergency contact details.
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Health Information – Medical history, medications, treatment records, diagnostic information, and other health data relevant to your care.
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Payment and Insurance Information – Billing details, insurance provider, policy number, and payment history.
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Device and Usage Data – Information collected through our website, patient portal, or communication systems (such as IP address, browser type, and access logs).
How We Use Your Information
We use your information to:
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Provide and coordinate your healthcare, including pump refills, infusion therapy, pharmacy dispensing, wellness programs, and aesthetic treatments.
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Communicate with you, your healthcare providers, and authorized representatives.
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Process billing and insurance claims.
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Maintain internal records, quality improvement, and safety monitoring.
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Comply with legal and regulatory obligations.
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Send educational materials or updates about services, with your consent.
How We Share Your Information
We may share your information with:
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Healthcare Providers involved in your care and treatment.
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Pharmacies and Laboratories assisting with prescriptions or test processing.
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Insurance Companies for billing and coverage purposes.
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Regulatory Agencies as required by law.
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Business Associates who help us operate (e.g., electronic health record vendors, billing services) — all of whom are bound by HIPAA-compliant agreements.
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Law Enforcement or Public Health Authorities when legally required.
We do not sell, rent, or trade your personal or health information to third parties for marketing purposes.
Your Rights
You have the right to:
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Access and request copies of your health information.
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Request corrections or updates to your records.
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Request restrictions on certain uses or disclosures of your information.
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Receive an accounting of disclosures we’ve made.
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Request communications in a specific format or at an alternative address.
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File a complaint if you believe your privacy rights have been violated.
Requests may be submitted in writing to our Privacy Officer at the contact information below.
Data Security
We implement physical, administrative, and technical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
These include encrypted systems, secure data storage, and staff training in privacy and security best practices.
Website
If you use our website:
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We may collect limited cookies or usage data to enhance functionality and security.
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Do not share sensitive information through unsecured email or messaging systems.
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Links to third-party sites are provided for convenience; we are not responsible for their privacy practices.
Retention of Information
We retain your records as required by law or as necessary to provide ongoing care, typically for at least 7 years from the date of last service, unless a longer retention period is mandated.
Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted with a new “Effective Date.” Continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or wish to exercise your privacy rights, please contact us:
Access
820 Oak Harbor Blvd
Slidell, LA 70458
985-707-2790
assist@accesdshomecaresolutions.com
If you believe your privacy rights have been violated, you may also contact the U.S. Department of Health and Human Services, Office for Civil Rights (OCR).